Warranty Policy
1-Year Limited Warranty Policy
At Mbxcooter, we stand proudly behind the quality, durability, and engineering of our premium mobility scooters. We want you to ride with absolute confidence. That is why every new mobility scooter purchased directly from mbxcooter.com comes with our 1-Year Limited Manufacturer's Warranty and Lifetime US-Based Technical Support.
1. What is Covered (The 1-Year Warranty) For a period of one (1) year from the date of delivery, Mbxcooter warrants the following original components against defects in materials and workmanship under normal, intended use:
Structural Frame: Main frame components and seat post.
Electrical Components: Motor, transaxle, controller, and wiring harnesses.
Battery: Lithium-ion batteries are covered for one (1) year against manufacturing defects (Please note: gradual decrease in battery capacity due to normal usage and charging cycles is expected and is not considered a defect).
Our Promise: If any of the covered components fail due to a manufacturing defect within the first year, our technical team will diagnose the issue and ship the replacement parts to you absolutely free of charge. We will also provide detailed guidance to help you or a local technician install the part.
2. Lifetime Technical Support Long after your warranty expires, our commitment to you remains. Every Mbxcooter owner receives lifetime access to our US-based technical support team. Whether you need troubleshooting advice, maintenance tips, or help ordering spare parts in the future, we are just a call or email away.
3. What is NOT Covered (Warranty Exclusions) This warranty is strictly limited to manufacturing defects. It does NOT cover damages or failures resulting from:
Normal Wear and Tear: Items that naturally wear out over time, including but not limited to tires, inner tubes, brake pads, motor brushes, upholstery (seat wear), armrest pads, and plastic shrouds.
Human Error or Negligence: Damage caused by misuse, abuse, accidents, dropping the unit, or improper storage.
Water Damage: Our scooters are water-resistant for light splashes, but damage caused by driving through deep water, heavy rain, or improper exposure to moisture is not covered.
Weight Capacity Overload: Damage resulting from exceeding the specified maximum weight capacity of the scooter.
Unauthorized Modifications: Any repairs, alterations, or modifications made by unauthorized personnel, or the use of non-original Mbxcooter parts.
Commercial Use: Scooters used for rental, commercial, or institutional purposes are excluded from this standard warranty.
4. How to Claim Your Warranty If you believe your scooter has a manufacturer defect covered under this policy, please follow these steps to initiate a claim:
Contact Us: Email our support team at us.support@mbxcooter.com with your original Order Number.
Provide Evidence: Include a detailed description of the issue, along with clear photos or a short video demonstrating the problem. This is crucial for our engineers to accurately diagnose the fault.
Resolution: Once our technical team approves the warranty claim, we will expedite the shipping of the necessary replacement parts directly to your address.
Note: Mbxcooter provides the replacement parts free of charge under this warranty, but the customer is responsible for any local labor costs incurred for the installation of the parts, unless otherwise agreed upon in writing.
Contact Our Support Team:
📩 Email: us.support@mbxcooter.com
📞 Phone: +1 833 866 4299
🏢 Business Address: 624 HAMBLEDON AVE, CITY OF INDUSTRY, CA 91744 USA (Operated by Ecomobi Global Inc.)