Payment Policy

At Mbxcooter, we strive to provide a secure and seamless shopping experience. To ensure your transactions are protected, we use industry-standard encryption and partner with the world’s most trusted payment gateways.

1. Accepted Payment Methods We currently accept the following secure payment options for all orders:

Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, and JCB.

Digital Wallets: PayPal and Venmo.

Financing Options: We also support "Buy Now, Pay Later" via Affirm, Klarna, and Afterpay, allowing you to pay for your scooter in manageable installments.

2. Refund Processing Timelines If a refund is approved ( [Return & Refund Policy]), the funds will be automatically credited back to your original payment method. Please note the following estimated processing times:

Credit/Debit Cards: Once processed by our team, it typically takes 3 to 5 business days for the funds to appear on your bank statement.

PayPal: Refunds are usually reflected in your PayPal balance within 24 to 48 hours.

Financing (Affirm/Klarna/Afterpay): Depending on the provider, it may take 1 to 5 business days for the adjustment to show on your financing account.

Note: Original shipping fees are non-refundable unless the item arrived defective or damaged.

3. Payment Security Your financial security is our top priority. We do not store your full credit card information on our servers. All payments are processed through PCI-DSS compliant gateways to ensure your sensitive data remains encrypted and safe.

4. Sales Tax Sales tax is calculated based on the shipping destination and will be clearly displayed during the checkout process before you finalize your payment.

Contact Our Billing Team If you have any questions regarding a charge or a pending refund, please contact us:

📩 Email: us.support@mbxcooter.com

📞 Phone: +1 833 866 4299

🏢 Business Address: 624 HAMBLEDON AVE, CITY OF INDUSTRY, CA 91744 United States (Operated by Ecomobi Global Inc.)