Privacy Policy

Last Updated: April 20, 2026

At Mbxcooter (referred to as "Site", "we", "us", or "our"), we respect your privacy and are deeply committed to protecting your personal data. We understand that purchasing a high-value mobility scooter requires immense trust. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit or make a purchase from mbxcooter.com.

1. Information We Collect To provide you with secure transactions and reliable delivery of heavy-duty mobility equipment, we collect the following types of information:

Order Information: When you make a purchase or attempt to make a purchase, we collect necessary details including your name, billing address, shipping address, payment information (processed securely through encrypted gateways; we do not store full credit card numbers), email address, and phone number.

Device Information: When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.

2. How We Use Your Information We utilize the Order Information we collect generally to fulfill any orders placed through the Site. Specifically, we use this information to:

Process your payment securely and arrange for heavy-freight shipping.

Provide you with order confirmations, shipping updates, and invoice details.

Communicate with you regarding customer support, warranty registrations, or technical assistance.

Screen our orders for potential risk or fraud (in particular, your IP address). This is a critical step we take to protect both our business and our customers from unauthorized transactions.

3. Sharing Your Personal Information We do not and will never sell your personal information to third parties. We only share your Personal Information with trusted service providers to help us operate our business, such as:

Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

Google Analytics: We use Google Analytics to help us understand how our customers navigate the Site, allowing us to improve your shopping experience. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

Freight & Logistics Partners: We share your shipping address and phone number exclusively with our verified freight carriers to ensure the safe and accurate delivery of your mobility scooter.

4. Targeted Advertising As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Google: https://www.google.com/settings/ads/anonymous

Facebook: https://www.facebook.com/settings/?tab=ads

Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

5. Do Not Track Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

6. Data Security The security of your personal information is paramount. Our store is hosted on a secure server, and all sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and encrypted into our Payment gateway providers' databases. Only authorized personnel with special access rights can view this information, and they are required to keep it confidential.

7. Your Rights & Privacy Choices Depending on your state or country of residence (such as California under the CCPA/CPRA), you may have the right to access, correct, update, or request the deletion of your personal information.

To exercise these rights, or to opt-out of targeted advertising/sharing of your data, please click the "Your Privacy Choices" link in our website footer or contact us using the details below.

8. Data Retention When you place an order for a mobility scooter through the Site, we will maintain your Order Information for our records (which is crucial for your multi-year warranty claims and post-sales support) unless and until you ask us to delete this information.

9. Minors The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

10. Changes to This Policy We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

11. Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our dedicated support team:

📩 Email: us.support@mbxcooter.com

📞 Phone: +1 833 866 4299

🏢 Mail: Ecomobi Global Inc., 624 HAMBLEDON AVE, CITY OF INDUSTRY, CA 91744, United States